Frequently Asked Questions

Investing24.com is a brand name of FxNet Limited – a Cypriot Investment Firm (CIF), which provides online trading services on Forex and CFDs.

The Company is incorporated and registered under the laws of the Republic of Cyprus (Certificate of Incorporation No. 300624). Our registered office is at 4 Theklas Lysioti St, Harmony House, Office 31, 3rd floor, 3030 Limassol, Cyprus.

Yes, we are a licensed and regulated company. We are authorized and regulated by the Cyprus Securities and Exchange Commission (“CySEC”), under license number 182/12. If you want to find out more, check out our License & Regulations section on About Company page or visit CySEC directly by clicking here

As part of the Brokerage service of OTC margin trading, we are offering our Clients the following services:

Investment Services:

  • Reception and transmission of orders in relation to one or more Financial Instruments.
  • Execution of Orders
  • Dealing on Own Account
  • Portfolio Management
  • Investment Advice

Ancillary Services:

  • Safekeeping and administration of Financial Instruments for the account of Clients, including custodianship and related services
  • Granting credits or loans to an investor to allow him to carry out a transaction in one or more Financial Instruments where the firm is involved in the transaction
  • Foreign exchange services where these services are connected to the provision of investment services
  • Investment research and financial analysis

We place great emphasis on providing our Clients with as much assistance as is required to help them understand both the trading platform and the Forex/CFDs market. We can provide you with technical and fundamental analysis, inform you about any interesting events which may influence the market and show you how to find information that can help you make decisions, regarding the choice of products that may interest you the most. However, all material we provide you with is for informational purposes only and should never be considered as investment advice. If you have any doubts regarding your suitability towards any financial investment, you should consult with an independent financial advisor before making any investments.

No. Under no circumstances will any of our employees ever access your account to trade on your behalf. You are the only person who is authorized to place orders and for your own safety, you should never share your login details with anyone.

Our official language is the English language. Any translated versions of the material provided on our website, legal documents and correspondence is there for informational purposes and your own convenience only. In the case of any contradiction between the English and any other language version, the English version shall always prevail.

Before becoming our Client, you should familiarize yourself with all the information provided on our website and you should carefully read and understand our Terms and Conditions of Use together with all the other Legal Documentation provided to you on our website.

Our Terms and Conditions of Use govern all the actions related to each and all investment services that we are authorized to provide.

Our Risk Disclosure Notice provides a summary of the key risks involved in investing in Forex and CFDs.

Our Conflicts of Interest Policy describes how the Company handles any conflicts of interests in order to provide fair treatment to its Clients.

Our Privacy Policy explains how we deal with all the sensitive information obtained from our Clients.

Our Order Execution Policy explains how trades are executed and what factors are taken into account in order to ensure the best execution for our Clients.

Our Client Categorization Policy summarizes the procedure for Client Categorization and the types of Clients per applicable regulations as well as the various levels of customer protection according to each type.

Our Complaints Handling Manual explains the procedure that needs to be followed by Clients who wish to file a complaint against the Company and describes the process applied by the Company when handling complaints.

Investor Compensation Fund (ICF) provides information regarding the options of compensation available in the unlikely case of the Company’s insolvency.

Please note that you can always contact us, if you believe that any of the information provided by us is unclear. Additionally, if you have any doubts, remember that you can seek an advice from an independent legal or financial advisor.

No, you do not need to sign any documents. Any agreement between the Company and its Clients, is governed by the Distance Marketing of Consumer Financial Services Law. Thanks to that, an agreement does not need be signed but it has the same legal effect and establishes the same rights, duties and responsibilities as a printed agreement signed between both parties. If you would like to have a printed and signed copy of the agreement, you can send us two (2) copies of our Terms and Conditions of Use, signed by you, to our registered address, stating your postal details. We will then send you back a copy that has been signed and stamped by us.

The agreement shall commence once you accept our Terms and Conditions of Use and it is valid indefinitely – until either you or we decide to terminate it.

Within the first fourteen (14) days from initiating a business relationship with us, you can cancel the agreement by simply informing us via email. After fourteen (14) days, you can still cancel the agreement at any time but you will need to provide us with at least three (3) days’ notice. Whether you are canceling the agreement at the beginning of our cooperation or terminating it at a later date, there will be no charges or penalties imposed on you.

Yes. As part of our obligation to comply with the applicable AML & KYC legislation, we request from all our Clients to provide certain Verification Documents. Those documents typically include proof of identity, proof of residence and proof of deposit (payment method).

KYC, or Know Your Client is a procedure required by law and implemented by us, that is used to confirm and verify the identity of each person who registers and opens an account with us.

AML is a policy enforced for the purpose of preventing money laundering and terrorist financing.

In compliance with both AML and KYC procedures, we require that you provide us with the appropriate Verification Documentation, as soon as you decide to become a Client of Investing24.com.

You can find more information regarding the AML & KYC Procedures in our Terms and Conditions of Use.

Your account with a 0 balance will remain open for six (6) months. If during that time you do not get back to us, your account will be archived. If you would like to re-open your account once it has been archived, you should e-mail our Support Team at [email protected], which will the provide you with further instructions.

Following the implementation of the Markets in Financial Instruments Directive (MiFID) in the European Union (revised and implemented on the 3rd of January 2018 – MiFID II) and in accordance with the Investment Services and Activities and Regulated Markets Law of 2007 in Cyprus, we are required to categorize our Clients into one of the following three categories: Retail, Professional or Eligible Counterparty. You can find more information regarding this subject in our Client Categorization Policy.

Forex or Foreign Exchange is the process of buying and selling currencies. The foreign exchange market is the biggest and most liquid financial market in the world. The market operates 24 hours around the clock from Sunday night through Friday and comprises central banks, currency speculators, organizations, governments, retail investors and international investors. Over the years, the size of the Forex market has been constantly increasing.

A CFD, or Contract for Difference, is an agreement between two parties to exchange the difference between the opening price and closing price of a contract. CFDs are derivatives products that allow you to trade on live market price movements without actually owning the underlying instrument on which your contract is based. You can use CFDs to speculate on the future movement of market prices regardless of whether the underlying markets are rising or falling. You have the opportunity to sell and profit from falling prices, or buy and profit from rising prices. Moreover, with our vast variety of markets, you can gain exposure to markets you may not have had access to before.

Leverage is a financial tool, which allows the practice of using Margin in order to increase the potential return of an investment which also symmetrically increases the potential loss. Trading on leveraged capital means that you can trade in amounts significantly higher than the funds you have invested, which only serves as the margin.

If for any reason you are unable to access your account in order to send an instruction for the purposes of trading financial instruments, you may contact our Brokerage Department by email at [email protected] or call on +357 25 022870 to place a verbal instruction.

ASK is the price at which you can buy (go long) a particular Financial Instrument. BID is the price at which you can sell (go short) a particular Financial Instrument.

Spread is the name given to the difference between the Bid and Ask price. For example, if an ASK price for EUR/USD equals 1,0460 and the BID price is 1,0458 then spread is 2 pips.

In financial markets, specifically in the Forex market, pip (percentage in point) is a unit of change in an exchange rate of a currency pair. Most major currency pairs are priced to five decimal places, and a pip is one unit of the fourth decimal point: for dollar currencies, this is to 1/100th of a cent.

The spread is the difference between the buy price and the sell price.
Example: If the purchase (Ask) price for EUR/USD is 1.0511 and the sell (Bid) price is 1.0510 then the spread is 1 pip.

A percentage in point (pip) is the smallest unit of a currency.
The majority of currency pairs are priced to five decimal places and the pip is the last on the right, 100th of 1 percent.

Base Currency is the first currency represented in the currency pair, for example in the EUR/USD currency pair the base currency is EUR. Quote Currency is the second currency represented in a currency pair, for example in the EUR/USD currency pair the variable currency is the USD.

Lot is the unit that represents the volume of a transaction.

1 lot (or 1.0 lot) equals 100 000 units of base currency, for example 1 lot in EUR/USD equals EUR 100 000.

1 mini lot (or 0.1 lot) equals 10 000 units of base currency, for example 1 mini lot in EUR/USD equals EUR 10 000.

1 micro lot (or 0.01 lot) equals 1000 units of base currency, for example 1 micro lot in EUR/USD equals EUR 1 000.

A Long Position occurs when you buy a Financial Instrument and expect that its price will increase.

A Short Position is when you sell a Financial Instrument and expect that its price will decrease.

Stop Loss (SL) and Take Profit (TP) are types of pending orders. SL and TP is an instruction, which you can attach to your Market Order at the moment you want to enter this order on the market or later on, when the transaction is already open.

By placing a Stop Loss limit, you are setting a price at which you want to close your transaction in case if the market will turn against you. Once the level of losses will reach the limit set by you, your transaction will be closed automatically. In other words, you may use SL to minimize your potential loss.

By placing a Take Profit Limit, you are setting a price at which you want the system to automatically close your transaction at the point when it will reach a certain profit. So, you may use this limit to secure your potential profits.

Stop Loss and Take Profit limits for open short positions are executed at ASK price, while Stop Loss and Take Profit limits for open long position are executed at BID price.

Please remember that slippage may apply to all pending orders. It means that, if a positive or negative slippage occurs, your transaction may not be executed at the ST or TP price set by you, but at the first available market price.

Slippage is the difference between the expected executed price of an order, and the price at which the order is actually executed at. While trading, you may encounter a Positive or Negative Slippage. Positive Slippage occurs when the order is executed at the better price, while the Negative Slippage occurs when the order is executed at the worst price.

A Price Gap is an area on a chart where the price of a financial instrument moved sharply up or down with little or no trading in between. As a result, the asset’s chart shows a “gap” in the normal price pattern.

A dividend is a distribution of a portion of a company’s earnings, to a class of its shareholders.

Even though, while trading with us, you are not physically purchasing shares, you are still able to receive a dividend.

Dividend adjustments will only be applied to accounts that have an open position on the relevant CFD share at 00:00 GMT+2 on the x-Dividend Date.

When a buy trade (long position) is subjected to dividend adjustment, your account will be credited. While when a sell trade (short position) is subjected to dividend adjustment, your account will be charged. Sell trades are charged due to the dividend adjustment required by the tradable company and not by us.

The dividend calculation is as follows:
  • Dividend adjustment = Index Dividend declared x position size in lots.

A Margin Call occurs when the Account’s equity is about to drop below the margin requirement needed to maintain open Transaction(s). The Margin Call is set at the 100% equity-to-margin ratio. If the equity-to-margin ratio continues to drop, a Stop-out may occur

A stop-out Occurs when the account’s equity drops below the margin requirement needed to maintain open Transaction(s). If the equity continues to drop, reaching 50% equity-to-margin ratio, MT4 will automatically start closing open positions with the largest losses, to prevent the zeroing out of the account.

Please note that a Stop-out may occur even if the Account is fully hedged. When an account is fully hedged, no margin requirement is needed, however the equity is affected by the floating PnL. If the spread widens, the floating PnL will increase. In this case, if floating PnL > equity, account will get stopped out.

A Corporate Action is any action issued by a publicly traded company, which will bring an actual chance to the stock of this company. One of the examples of Corporate Action is a stock split.

Stock Splits may be implemented by a company which would like to lower the price of their shares. A company announcing a 2-for-1 (2:1) stock split, for example, will distribute an additional share for every one outstanding share, so the total outstanding shares will double. The opposite situation can be observed in case of a reversed stock split.

A reverse split might be implemented by a company that would like to increase the price of its shares. If for example, a $1 stock had a reverse split of 1 for 10 (1:10), holders would have to trade in 10 of their old shares for one new one, but the stock would increase from $1 to $10 per share.

In the event of a stock split, we will adjust all your relevant positions in accordance with the accounted stock split.

As a Cypriot Investment Firm, we are a member of the Investor Compensation Fund (ICF). This Fund has been put in place in order to secure the claims of Covered Clients against Cyprus Investment Firms. Client’s claims for compensation may be exercised through the Fund, following the failure of a member firm to do so. It means, that thanks to our ICF membership, you are protected in the very unlikely event of the company’s insolvency.

No. We ensure that the maximum loss that you can encounter, at any point in time, cannot exceed your available balance. This mean that you are not liable in any way for a negative account balance, which may be caused by a rapid and violent market movement. Because the maximum risk associated with trading is limited to the equity gathered on your account, you cannot lose more money than you have invested and therefore you cannot get into a situation where you would owe any money to the Company.

There are no fees for registering and opening an account with us. We will not charge you a monthly fee for owning an account either, however, you should keep in mind that there are some charges related with trading, transferring money and inactivity.

Costs related with trading:
  • Spread – When you open a transaction, spread is automatically charged, which is why your transaction opens with ‘a minus’. Spread which includes mark-up (if applicable), is the difference between the BUY and the SELL price and it can vary between different financial instruments; its size depends on the type of the Account Type held by you and the market conditions. Keep in mind that, since we offer floating spread, it can widen or contract at any time, without a warning.
  • Commissions – Commission is only charged on the Platinum account, and it equals 1.2 pips per each closed lot.
  • Overnight Financing / Swaps - The swap is the interest added or deducted for holding an open position overnight. Swaps are charged in the form of points or monetary terms depending on the financial instrument, and are based on market interest rates, which may vary from time to time. Depending on the position held and the interest rate of the currency involved in the Transaction, you may either be credited or debited with financing. On Mondays, Tuesdays and Thursdays, swaps are charged once every working day. On Wednesdays and Fridays (depending on the product) swap is charged in triple size. You can view all swaps in your MT4 Terminal.
Costs related with money transfers:
  • Transfer fees may be charged by certain payment providers, however commissions for deposits and/or withdrawals are never charged by us under no circumstances. To find more information regarding the commission charged by the payment providers, visit our Deposits & Withdrawals section.
Costs related with the lack of activity:
  • In the event that there is no activity (trading/withdrawals/deposits) in your trading account for a continuous period of 90 (ninety) calendar days, such trading account will be considered to be dormant. Dormant Accounts will be charged with a monthly dormant fee of EUR 75 (or the equivalent in the Account Currency) or the full amount of the free balance if the balance is less than EUR 75. There will be no fee if the free balance is in the Account is zero.

To deposit funds to your trading account, you need to log in to your Members Area and click on ‘Deposit Funds’. You can find detailed instructions of this process in the Deposits & Withdrawals section available on our website.

No. We do not accept any third-party deposits, which means that to make a deposit to your trading account, you have to use a credit card registered under your name and/or deposit via bank transfer from the bank account that belongs to you, and/or use an e-wallet that is open under your name. Please keep in mind that, if any deposit from a third-party, does arrive to us, we will immediately send the money back to the same source, via the same payment method and remitter used to conduct the initial deposit.

No. We do not accept any cash deposits. Please keep in mind that cash deposits are associated with a high money laundering risk, so if you wish to deposit any money to your trading account, you can only do so in accordance with the payment instructions provided on our website.

The amount of time required for your funds to be credited to your trading account depends on the payment method chosen by you to make a deposit. Bank transfers may take up to 5 working days, while credit card payments and deposits done via e-wallets are usually instant. For more information, check out the Deposits & Withdrawals section available on our website.

As a new Client, you will be able to withdraw your funds once you have provided us with all the required Verification Documents and received the confirmation from us that your account has been verified. As an existing Client, you can withdraw your funds at any time as long as all your documents are up to date (if any of your documents expire, we will simply ask you to provide a new, updated copy). Please keep in mind that if you have any open positions at the moment of your withdrawal request, we will proceed with this request only if the withdrawal of funds from your account does not cause the margin level to drop below 100%.

To withdraw funds from your trading account, you need to log in to your Members Area and click on ‘Withdrawal’.

You can find detailed instructions of this process in the Deposits & Withdrawals section available on our website.

No. We are obliged to follow strict anti-money laundering regulations. Therefore, you can only withdraw your funds to credit card, e-wallet or a bank account which has been used by you to carry out the initial deposit.

All funds considered as initial deposit are typically returned to the same source, via the same payment method and remitter used to conduct the initial deposit. All funds considered as profit can be returned separately into your bank account, regardless of whether you have deposited via bank transfer or not.

Upon receiving your withdrawal request, we will proceed with the payment either on the same day or on the next working day (depending on the time you placed your request). Please keep in mind, however, that the time needed for your funds to reach you may vary, as it depends on your selected payment method. You can find detailed instructions of this process in the Deposits & Withdrawals section available on our website.

You are eligible for a refund if you deposited money to your trading account, but you have not opened any transactions yet. In this case, your money can be refunded even if you have not provided us with any Verification Documentation, however certain payment providers (i.e. Przelewy 24) do not provide us with all the necessary information regarding the origin of funds and in such cases, in order to proceed with the refund, we will ask you for a bank transfer confirmation with detailed information of your deposit. If you wish to refund your money, please send your request via e-mail to [email protected].

If this FAQ has not provided the answers you need please send your questions to [email protected]